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	<title>Library &#38; Information Services &#187; User Services</title>
	<atom:link href="http://blogs.middlebury.edu/lis/category/areas-and-workgroups/user-services/feed/" rel="self" type="application/rss+xml" />
	<link>http://blogs.middlebury.edu/lis</link>
	<description>We Bring Knowledge to You</description>
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			<item>
		<title>Media Services Meeting Notes 110409</title>
		<link>http://blogs.middlebury.edu/lis/2009/11/05/media-services-meeting-notes-110409/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/11/05/media-services-meeting-notes-110409/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 15:03:03 +0000</pubDate>
		<dc:creator>Mary Backus</dc:creator>
				<category><![CDATA[User Services]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/lis/?p=12811</guid>
		<description><![CDATA[Dean proposed a template for any/all blogs  that we submit reflecting results of the weekly meetings.
Elin Waagen will perhaps give us a few how-to’s on this.
1)Discussion of reduction in services proposals and ramifications.
With the rollout of new website in early 2010 it was determined that important service level updates be included in this
 Scott [...]]]></description>
			<content:encoded><![CDATA[<p>Dean proposed a template for any/all blogs  that we submit reflecting results of the weekly meetings.<br />
Elin Waagen will perhaps give us a few how-to’s on this.</p>
<p>1)Discussion of reduction in services proposals and ramifications.<br />
With the rollout of new website in early 2010 it was determined that important service level updates be included in this<br />
 Scott will be writing draft of Videotaping guidelines with cost analysis and brought up possible charging for services<br />
His DLA team is also looking at needs and guidelines<br />
Stewart has been charged with writing a draft on revised screening policy<br />
Possible training of designated students( by professor) in booth projection spaces.<br />
Dean and Charlie will be writing a draft for equipment loans<br />
Each of these drafts will be due on the 18th of November</p>
<p>2) Charlie will take responsibility for meeting with language school directors during the winter around equipment distribution needs in the past /present and future. Will be working closely with a computer tech who will oversee the distribution of computers and peripherals</p>
<p>3) Room 140 was discussed as an upgrade option and several ideas were discussed;<br />
Using slim-clients and a virtual machine.<br />
Black box?<br />
Eliminating laptops in that space entirely and having students ( if needed) take from circ.<br />
The future of ILC 1, 2, 3, 24 hour lab SDL 202 and possible reductions  in computer lab space.</p>
<p>4)Emergency line coverage was discussed with the understanding that we will be down to 3 people<br />
The importance of phone coverage from 8 -5:00 pm was discussed with an increased awareness that this is a priority of Media Services. We, as a group, must be aware that emergency phone coverage is crucial.</p>
<p>5)Discussion of the Arts Technical Support group and its impact on us as a group if this becomes a sanctioned process.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/11/05/media-services-meeting-notes-110409/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Automatic Update of Display Name Coming Soon</title>
		<link>http://blogs.middlebury.edu/lis/2009/10/16/automatic-update-of-display-name-coming-soon/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/10/16/automatic-update-of-display-name-coming-soon/#comments</comments>
		<pubDate>Fri, 16 Oct 2009 17:35:28 +0000</pubDate>
		<dc:creator>Julie Tumminia-Tomsuden</dc:creator>
				<category><![CDATA[Enterprise Technology & Infrastructure]]></category>
		<category><![CDATA[MIIS]]></category>
		<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[web directory display name Banner Outlook]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/lis/?p=10751</guid>
		<description><![CDATA[The “display name” (or alpha name) shown in the web directory, Outlook address book, etc. has in the past been set so that it could only be corrected or changed by a manual process. This will soon be modified so name changes entered into the Banner database will flow through the Active Directory table and [...]]]></description>
			<content:encoded><![CDATA[<p>The “display name” (or alpha name) shown in the web directory, Outlook address book, etc. has in the past been set so that it could only be corrected or changed by a manual process. This will soon be modified so name changes entered into the Banner database will flow through the Active Directory table and subsequently update the web directory, Outlook, etc. where the alpha name is displayed in the format <em>Last, First Middle</em>.</p>
<p>There is much work being done by data stewards of the Banner database to ensure that people who have requested a specific “display name” in the past won’t have that name replaced by this change. Look for the “display name” changes to be automated as soon as this work is completed.</p>
<p>One enhancement as a result of this change which should help people out involves the “Preferred First Name” field in the Banner database. For records that have had this data entered into Banner, the “Preferred First Name” will be appended to the “display name” and will be enclosed in parentheses in the format <em>Last, First Middle (Preferred First)</em>.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/10/16/automatic-update-of-display-name-coming-soon/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New content available in Element K</title>
		<link>http://blogs.middlebury.edu/lis/2009/10/09/new-content-available-in-element-k/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/10/09/new-content-available-in-element-k/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 15:28:12 +0000</pubDate>
		<dc:creator>Cynthia Slater</dc:creator>
				<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[Education]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/lis/?p=9471</guid>
		<description><![CDATA[For those who utilize our Element K online training modules, our rep recently let me know that new content has been added for Oracle 11. Entourage modules will be released in a few weeks (at last!) and Mac Snowleopard (10.6) operating system courseware is currently in the development phase.
You need an account to access Element [...]]]></description>
			<content:encoded><![CDATA[<p>For those who utilize our Element K online training modules, our rep recently let me know that new content has been added for Oracle 11. Entourage modules will be released in a few weeks (at last!) and Mac Snowleopard (10.6) operating system courseware is currently in the development phase.</p>
<p>You need an account to access Element K.    Contact the Helpdesk to request an account or if your login credentials are no longer valid.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/10/09/new-content-available-in-element-k/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Thesis Carrel Monday!</title>
		<link>http://blogs.middlebury.edu/lis/2009/09/14/thesis-carrel-monday/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/09/14/thesis-carrel-monday/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 14:39:45 +0000</pubDate>
		<dc:creator>Elin Waagen</dc:creator>
				<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[library carrel]]></category>
		<category><![CDATA[Sept 11 2009]]></category>
		<category><![CDATA[thesis]]></category>
		<category><![CDATA[thesis carrel]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/list/?p=441</guid>
		<description><![CDATA[Submitted by Elin Waagen
 
Senior thesis carrel sign-up started today &#8211; Monday, September 14. The first senior to be assigned a carrel arrived at the Main Library at 4 am; the 64th person arrived at 7 am for the 7:30 am opening of the library. By 10 am, 130 (out of 202) carrels had been assigned [...]]]></description>
			<content:encoded><![CDATA[<p><em>Submitted by Elin Waagen</em></p>
<p> <a title="Carrel Monday 011 by bernierdoreen, on Flickr" href="http://www.flickr.com/photos/31148931@N05/3919010225/"><img src="http://farm3.static.flickr.com/2554/3919010225_a714128df5_b.jpg" alt="Carrel Monday 011" width="250" /></a></p>
<p>Senior thesis carrel sign-up started today &#8211; Monday, September 14. The first senior to be assigned a carrel arrived at the Main Library at 4 am; the 64th person arrived at 7 am for the 7:30 am opening of the library. By 10 am, 130 (out of 202) carrels had been assigned to the early-birds. Maura and Steve organized the event &#8211; with Morgan, Joanne, Rich, and Cassidy providing on-site support &#8211; ensuring another successful and orderly Carrel Monday &#8211; many thanks! I dream of the day that this process can be automated &#8211; much in the same way that we reserve our own airline seats <img src='http://blogs.middlebury.edu/lis/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /><br />
Thesis carrels at the Main Library can be reserved by seniors who are enrolled in a 500-, 600-, or 700-level thesis or independent project &#8211; and thesis carrels are first-come, first-served.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/09/14/thesis-carrel-monday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Films Scheduled for Screenings by Media Services</title>
		<link>http://blogs.middlebury.edu/lis/2009/09/14/films-scheduled-for-screenings-by-media-services/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/09/14/films-scheduled-for-screenings-by-media-services/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 14:36:28 +0000</pubDate>
		<dc:creator>Elin Waagen</dc:creator>
				<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[borrowing]]></category>
		<category><![CDATA[film screening]]></category>
		<category><![CDATA[Media Collection]]></category>
		<category><![CDATA[reserves]]></category>
		<category><![CDATA[Sept 11 2009]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/list/?p=417</guid>
		<description><![CDATA[Submitted by Elin Waagen
To ensure quality and availability, films that are scheduled to be screened by Media Services staff are set aside by Circ staff – after cleaning, repairing (by P&#38;P staff if needed) and verifying availability. On the day of a scheduled screening, films may not be borrowed prior to the screening. Students may [...]]]></description>
			<content:encoded><![CDATA[<p><em>Submitted by Elin Waagen</em></p>
<p>To ensure quality and availability, films that are scheduled to be screened by Media Services staff are set aside by Circ staff – after cleaning, repairing (by P&amp;P staff if needed) and verifying availability. On the day of a scheduled screening, films may not be borrowed prior to the screening. Students may borrow films after a screening, or on any day prior to the day of the scheduled screening, and regular reserve loan guidelines apply. This only applies to films that are listed in the daily Media Services screening schedule. Films are listed in the daily film screening schedule only when a faculty member requests that Media Services staff provide technical support to a class screening.<br />
If a faculty member has a film on reserve and will be screening the film themselves, this policy does not apply.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/09/14/films-scheduled-for-screenings-by-media-services/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web Requesting &#8211; Retrieval Services Discontinued</title>
		<link>http://blogs.middlebury.edu/lis/2009/09/14/web-requesting-retrieval-services-discontinued/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/09/14/web-requesting-retrieval-services-discontinued/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 14:31:49 +0000</pubDate>
		<dc:creator>Elin Waagen</dc:creator>
				<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[borrowing]]></category>
		<category><![CDATA[requesting]]></category>
		<category><![CDATA[retrieval]]></category>
		<category><![CDATA[Sept 11 2009]]></category>
		<category><![CDATA[web requests]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/list/?p=423</guid>
		<description><![CDATA[Submitted by Elin Waagen
I am sorry to have to report that retrieval services for on-campus borrowers will be discontinued within the next two weeks.
Due to decreased staffing resources, Circulation Services will no longer be able to retrieve web-requested materials from library stacks for on-campus borrowers. This change in service will take effect within the next [...]]]></description>
			<content:encoded><![CDATA[<p><em>Submitted by Elin Waagen</em></p>
<p>I am sorry to have to report that retrieval services for on-campus borrowers will be discontinued within the next two weeks.<br />
Due to decreased staffing resources, Circulation Services will no longer be able to retrieve web-requested materials from library stacks for on-campus borrowers. This change in service will take effect within the next couple of weeks. It has been a valued and much appreciated service, but sadly we are unable to continue retrieval services in light of current staffing changes. Thank you for your understanding. Please feel free to contact Elin with any questions or concerns.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/09/14/web-requesting-retrieval-services-discontinued/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Borrowing &#8211; Recalls and Holds</title>
		<link>http://blogs.middlebury.edu/lis/2009/09/14/borrowing-recalls-and-holds/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/09/14/borrowing-recalls-and-holds/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 14:31:04 +0000</pubDate>
		<dc:creator>Elin Waagen</dc:creator>
				<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[Sept 11 2009]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/list/?p=426</guid>
		<description><![CDATA[Submitted by Elin Waagen
Borrowers can place holds (web-requests) on materials that are currently checked out. A hold request will not shorten the due date (recall the item), but it will ensure that the item is held when returned. For items needed before the due date, try NExpress (usually here within days  ) or Interlibrary [...]]]></description>
			<content:encoded><![CDATA[<p><em>Submitted by Elin Waagen</em></p>
<p>Borrowers can place holds (web-requests) on materials that are currently checked out. A hold request will not shorten the due date (recall the item), but it will ensure that the item is held when returned. For items needed before the due date, try NExpress (usually here within days <img src='http://blogs.middlebury.edu/lis/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> ) or Interlibrary Loan. If the title is not available though NExpress or ILL, Circ can initiate a recall. Feel free to contact Circ with any questions.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/09/14/borrowing-recalls-and-holds/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Main Library Book Shift Project Completed</title>
		<link>http://blogs.middlebury.edu/lis/2009/07/24/main-library-book-shift-project-completed/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/07/24/main-library-book-shift-project-completed/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 15:43:52 +0000</pubDate>
		<dc:creator>Elin Waagen</dc:creator>
				<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[book shift]]></category>
		<category><![CDATA[July 24 09]]></category>
		<category><![CDATA[shelving]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/list/?p=336</guid>
		<description><![CDATA[ 
Submitted by Elin Waagen
 Congratulations to Rich Church on the completion of the huge book shift project on the upper level at the Main Library. This project utilized creative collaboration with other work areas and was completed ahead of the August deadline without incurring additional budget costs.
Approximately 19,148 linear feet (or almost 4 miles) of books [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left"> </p>
<p style="text-align: left"><em>Submitted by Elin Waagen</em></p>
<p style="text-align: left"> <a title="champagne by bernierdoreen, on Flickr" href="http://www.flickr.com/photos/31148931@N05/3752585136/"><img src="http://farm4.static.flickr.com/3528/3752585136_ed8fab774b_o.jpg" alt="champagne" width="250" /></a>Congratulations to Rich Church on the completion of the huge book shift project on the upper level at the Main Library. This project utilized creative collaboration with other work areas and was completed ahead of the August deadline without incurring additional budget costs.<br />
Approximately 19,148 linear feet (or almost 4 miles) of books in the A &#8211; K group were shifted to accommodate growth and classification changes.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/07/24/main-library-book-shift-project-completed/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>The Library Echo Pass</title>
		<link>http://blogs.middlebury.edu/lis/2009/07/16/the-library-echo-pass/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/07/16/the-library-echo-pass/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 14:49:32 +0000</pubDate>
		<dc:creator>Elin Waagen</dc:creator>
				<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[borrow]]></category>
		<category><![CDATA[echo]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[July 17 09]]></category>
		<category><![CDATA[library pass]]></category>
		<category><![CDATA[summer fun]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/list/?p=329</guid>
		<description><![CDATA[Submitted by Elin Waagen
Planning a trip to the Echo Lake Aquarium and Science Center, at the Leahy Center for Lake Champlain? Borrow the ECHO Library Pass from the Main Circ Desk and save your $. The Library Pass will give you a reduced rate of $2 admission each &#8211; for up to 2 adults and [...]]]></description>
			<content:encoded><![CDATA[<p><em>Submitted by Elin Waagen</em></p>
<p>Planning a trip to the <a href="http://www.echovermont.org/">Echo Lake Aquarium</a> and Science Center, at the Leahy Center for Lake Champlain? Borrow the ECHO Library Pass from the Main Circ Desk and save your $. The Library Pass will give you a reduced rate of $2 admission each &#8211; for up to 2 adults and 3 youth. Fun!</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/07/16/the-library-echo-pass/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>VCAL &#8211; Vermont Consortium of Academic Libraries</title>
		<link>http://blogs.middlebury.edu/lis/2009/07/16/vcal-vermont-consortium-of-academic-libraries/</link>
		<comments>http://blogs.middlebury.edu/lis/2009/07/16/vcal-vermont-consortium-of-academic-libraries/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 14:49:16 +0000</pubDate>
		<dc:creator>Elin Waagen</dc:creator>
				<category><![CDATA[Collection Management]]></category>
		<category><![CDATA[User Services]]></category>
		<category><![CDATA[★ The Essentials]]></category>
		<category><![CDATA[borrowing]]></category>
		<category><![CDATA[faculty]]></category>
		<category><![CDATA[July 17 09]]></category>
		<category><![CDATA[vcal]]></category>

		<guid isPermaLink="false">http://blogs.middlebury.edu/list/?p=328</guid>
		<description><![CDATA[Submitted by Elin Waagen
Middlebury now participates in the VCAL reciprocal borrowing program. This program allows faculty from Middlebury to walk-in to participating libraries in the state and borrow materials from them as if they were full guest borrowers of that library.
*Faculty need to fill out a form and get a VCAL card from Main Circ
*Faculty [...]]]></description>
			<content:encoded><![CDATA[<p><em>Submitted by Elin Waagen</em></p>
<p>Middlebury now participates in the <a href="http://www.vermontlibraries.org/vcal">VCAL</a> reciprocal borrowing program. This program allows faculty from Middlebury to walk-in to participating libraries in the state and borrow materials from them as if they were full guest borrowers of that library.<br />
*Faculty need to fill out a form and get a VCAL card from Main Circ<br />
*Faculty are expected to return borrowed items to the owning library<br />
*Faculty are expected to abide by the owning library’s guest circulation policies</p>
<p>Please feel free to contact Terry with any general VCAL questions and Elin with any specific borrowing questions.</p>
]]></content:encoded>
			<wfw:commentRss>http://blogs.middlebury.edu/lis/2009/07/16/vcal-vermont-consortium-of-academic-libraries/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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