A usability report – shared by Mike Lynch.
http://acrlog.org/2009/08/14/why-reinvent-the-wheel
Posts Tagged ‘surveys’
Usability Study
August 19th, 2009 by Elin WaagenSurvey for LIS student employees
July 29th, 2009 by Jess IslerThis is a quick and dirty attempt at a survey… Let’s see if we can get feedback from LIS student employees staffing Circulation, Helpdesk, Tech processing, P&P, Stacks, ILL (and at least some representation from branches).
Email intro something like:
Dear student employee,
To go along with the College web makover, we are creating a new LIS website and we would love your feedback on what works, what doesn’t, and what you would like to see on the site.
Please try to answer these questions from your perspective as a student!
- What do you use most often on the LIS website? [we could give options or leave it wide open]
- What features of the LIS website work or could be improved? [same as LIS staff version]
- Is there anything missing from the LIS website?
- Rate your level of comfort with these technologies [same as LIS staff version]
- Is there anything else we should know?
Recommendations: Preparing a Document to Share
July 22nd, 2009 by Ian McBrideI started the LIS Website Recommendations document a few weeks ago, based on my personal views of the project and some of the discussions we have had early on during team meetings. I will commit to working later in this week to flesh this document out more with specific references to materials which support the changes it recommends. However, here are some framing questions we can use to think about these recommendations.
What sections of this document conflict with goals of the team?
What goals of the team are missing from this document?
What changes do we need to make to these recommendations based on the survey results?
What changes do we need to make to these recommendations based on other data sources?
What resources should we reference within this document to support the recommendations it proscribes?
Survey – Intro
July 16th, 2009 by Elin WaagenSuggestion for change to the intro:
“To do this we need your help! Please answer the following questions about the LIS Website to the best of your ability. Don’t worry if you don’t know the answer! What you do and do not know about the LIS Website will help the LIS Website Team design a better website. Please feel free to tell us what you think! Your name will not be associated with this survey. Please do let us know who you are if you want us to contact you. Many thanks!”
Survey – Suggestion for 2 Additional Questions
July 16th, 2009 by Elin WaagenI propose that we add 2 additional questions at the end of the survey.
Please rate your overall experience in navigating the LIS website while taking this survey.
Pleasant, Slightly Frustrating, Extremely Frustrating and Comment box.
Is there anything else you’d like the LIS Website Team to know about?
Comment box
Survey – Question 6
July 16th, 2009 by Elin WaagenQuestion 6 – What pieces of the LIS website work, aren’t present or could be improved?
I think this is an important question – and will help us design a better LIS website – but it may need to be tweaked a little to clarify intent.
Can we change “aren’t present” to “does not work” or “not there”? The term “aren’t present” caused confusion during testing.
Change the word “pieces” above to “features”?
Maybe add “(optional)” to the comments column?
Can we clarify the category terms/text? There is some confusion about intent/meaning.
Library guides – change to library research guides and catalog?
Service availability – change to system availability alerts?
Technical documentation – change to computing guides or how-to guides?
Multimedia – what are we asking?
Hours – change to library hours/hours of service?
Project updates – define intent?
Staff accomplishments – this is clear – and important (is it part of staff info?)
Emergency procedures – this is clear – and important
Organizational information – Combine staff stuff, org goals and info into 1 category? Or was the intent to ask about each one?
Tagging – change to tags, reviews, ratings?
Calendars – what are we asking about?
Search – change to search box?
Organizational goals – see above
Staff information – are we asking about the directory?
Is location information referring to buildings and/or people?
Add the following categories?
Wiki and blog?
Help, who to contact for what?