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Posts Tagged ‘Telephone Services’

Update from Telephone Services

November 14th, 2008 by Margaret Fischel

Submitted by Peggy Fischel

Ginnie Bukowski attended AMCOM’s Connect ’08 Conference in Minneapolis, October 12-15.  She learned about the stability of Telident’s future, our 911 system, which had been acquired by AMCOM earlier in the year, and their suite of other products – most recently CommTech Wireless purchased less than two weeks before.  VoIP, voice recognition, and 911 products were the focus of the sessions she attended.  The most significant moments during these days were the frequent opportunities to talk with Telident’s product manager and application engineer.  Suggestions that will improve the software were discussed.  She was told some of her and others’ ideas may make it into the 9.0 version, which is anticipated early next year.

Telephone Services Updates: Washouts, Enhanced 911, and AlertFind

September 6th, 2008 by Doreen Bernier


Submitted by Peggy Fischel

The heavy rain in early August washed out the road to Burdick House at the Bread Loaf campus in Ripton. Burdick was home to some BL School of English summer faculty. Our telephone system contractor, Jim Fitzgerald, was called out to repair the telephone line in the house, but as the attached photos indicate, the road was not drivable. Intrepid Jim walked the 1/2 mile in to repair the phone connection.

In late July we installed an upgrade to our enhanced 911 notification system. Thanks to Rick James for his assistance in setting up the new server and applications. With this new equipment, we are using four dedicated circuits from existing PRI lines to send calls. This allows us to remove the FairPoint special service trunks and PS/ALI service at a savings of $7700 per year which will pay for the new system in less than two years.

In August several AlertFind administrators from the President’s staff were given a tutorial on the recently upgraded message composition features. Documentation was re-written in the form of a quick reference guide to aid administrators if/when they need to send an emergency campus notification.